Refund policy

Last updated: 27 October 2026

Our 90-day money-back guarantee

Try it. If you're not happy, email us within 90 days of delivery and we'll refund what you paid for the product, even if it's opened.

How the guarantee works:

• It covers your first order of each product, once per customer and household.
• It covers one opened unit of each product. Any other units in that order (for example the extra bottles in a Buy 2, Get 1 Free bundle) need to come back sealed in their original packaging to be refunded.
• On a subscription, it covers your first subscription order. Later renewals follow the subscription rules below.
• We refund the price you paid for the product. Shipping charges and free gifts aren't refunded.
• You don't need to send back an opened unit unless we ask.

Orders placed by mistake

If you placed an order by mistake (a duplicate, the wrong product or quantity, or an order you didn't mean to place), email us right away at sales@sakoonnutrition.com. We can cancel and fully refund an order only before it ships.

Most orders leave our warehouse the same or next business day, often within hours, so we can't promise to stop an order once it's placed.

Once a mistaken order has shipped, it isn't eligible for a refund or the money-back guarantee. To get your money back, return the products unopened and sealed in their original packaging within 30 days of delivery. You pay the return shipping. Email us first for the return address. Once the return arrives and we've checked it, we refund the product price. Original shipping isn't refunded.

Subscription renewals

You can skip, pause or cancel your subscription any time before your next renewal date in your account at sakoonnutrition.com/account, or by emailing sales@sakoonnutrition.com at least 2 business days before the renewal date.

Once a renewal has been charged and shipped, it isn't refundable. If you forgot to cancel, return the renewal order unopened and sealed within 30 days of delivery, at your cost, and we'll refund the product price.

Unopened returns

Outside the guarantee, you can return unopened, sealed products within 30 days of delivery for a refund of the product price. You pay the return shipping. There's no restocking fee.

Damaged, wrong or missing items

Email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or refund the item, whichever you prefer. You don't need to send anything back.

Lost packages and delivered packages

If tracking stops moving for 10 business days, email us and we'll reship or refund.

A package the carrier marks as delivered to the address entered at checkout counts as delivered. Please check with neighbors, your mailroom and your local post office first. We'll help you file a claim with the carrier, but we can't reship or refund a package that tracking shows was delivered to that address.

What isn't covered

• Shipping charges and free gifts.
• Products bought from Amazon, Walmart or any other store. Please ask that store for a refund.
• Gift cards.
• Requests made after the windows above.

How to ask for a refund

Email sales@sakoonnutrition.com with your order number and a short note on what happened. We reply within 1 business day. Approved refunds go back to your original payment method within 2 business days. Your bank may take another 5 to 10 business days to show it.

Before you dispute a charge

Please email us first. We answer within 1 business day and can usually fix it faster than a bank dispute.

If a dispute is filed for an order that was delivered, or for an order we've already refunded, we'll send the bank our order, payment, tracking and policy records. We may decline future orders from accounts with disputes on delivered orders.

Fair use

We may decline refunds when we see a pattern of repeated refund requests, or orders placed to claim refunds.